Terms and Conditions

To safeguard your interests, please review these terms carefully before agreeing to them. If you are unsure about your rights under these conditions or require further explanation, please contact our customer support team by writing, emailing, or calling us before placing an order.

It is advised to print and retain these terms for your records. By completing an order and purchasing goods from www.cctvwise.com, you enter into a legally binding agreement with CCTV Wise Ltd under the terms and conditions specified below. Please review and understand them as they govern your rights and liabilities.

These are the Standard Terms and Conditions of Sale for CCTV Wise Ltd, a company registered at 128 City Road, London, EC1V 2NX, United Kingdom, under company registration number 14583133 ("the Seller", "We", "Us"). Our VAT number is 471673180. These conditions form the basis for the agreement between you and us for the sale of products ("the Goods") listed on our website.

1. Interpretation

1.1.Definitions

• "Conditions" means these Terms and Conditions of Sale.
• "Contract" refers to the agreement between you and us for the sale of Goods.
• "Payment Card" refers to any credit or debit card or other payment method you use when placing an order.
• "Delivery Area" covers regions where orders are accepted for shipment.
• "Goods" refer to the items listed on our website that you purchase.
• "Order" means your request for Goods made through our website.
• "Regulations" reference consumer protection laws applicable to distance selling.

1.2. Any references to legislation include updates, amendments, or replacements of those laws.

1.3. Unless otherwise explicitly stated:

• Singular words include plural meanings and vice versa.
• References to gender include all genders.
• References to individuals may also apply to businesses.

1.4. Headings in this document are for reference purposes only and should not affect interpretation.

2. Basis of Sale

2.1. We commit to selling only the Goods listed in your accepted order. Each sale is subject to these Conditions unless otherwise agreed in writing.

2.2. We reserve the right to reject any order, and an order is only deemed accepted once confirmed by email or in writing by us.

2.3. Any variations to these Conditions must be agreed upon in writing or via email with us.

2.4. Errors or omissions on our website or documents may be corrected without materially affecting the agreement.

3. Orders

3.1. The description and details of the Goods will follow those specified in your order and listed on our website.

3.2. Orders are accepted at our discretion, typically if the Goods are available, pricing is accurate, you reside in the Delivery Area, and payment authorisation is successful.

3.3. Obvious pricing or product description errors may result in order cancellation by either party.

3.4. You are responsible for ensuring the accuracy of order details, including your delivery address and chosen Goods.

3.5. We reserve the right to modify product specifications to comply with legal or regulatory updates.

4. Price of Goods

4.1. Product prices are as listed on our website. We reserve the right to adjust prices, but confirmed orders will maintain the price specified at the time of purchase.

4.2. Should prices increase after order acceptance but before delivery, we will notify you to confirm acceptance. If deemed unacceptable, you have the option to cancel the order.

4.3. Delivery charges are added separately and will be clearly highlighted during the ordering process.

4.4. Pricing includes applicable VAT unless otherwise specified.

5. Payment Terms

5.1. By placing an order and providing payment information, you confirm your authority to use the specified payment method and authorise us to deduct the total cost.

5.2. If full payment cannot be processed, we retain the right to cancel or suspend your order.

5.3. Refunds for returned orders under these terms will be credited back to your payment method.

5.4. Your payment information is processed securely and is not shared with third parties without permission.

6. Delivery

6.1. Deliveries will be made to the address provided during the order process. It is your responsibility to ensure this address is correct.

6.2. We aim to deliver orders within the estimated timeframe or 30 days from order acceptance. Delays beyond our control will be promptly communicated.

6.3. For orders with multiple items, partial deliveries may occur. Each delivery constitutes a separate agreement.

6.4. Our liability for delayed or incomplete delivery is limited to the cost of the Goods and any direct return charges incurred.

7. Risk and Ownership

7.1. Responsibility for Goods passes to you upon delivery.

7.2. Ownership of Goods remains with us until full payment is received. Resale of products without prior consent is not permitted.

8. Warranties and Liability

8.1 All products purchased from CCTV Wise Ltd carry a 12-month warranty. This warranty is provided directly by us or the manufacturer, as applicable.

8.2 The terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty or guarantee. These rights are granted by the manufacturer in addition to your statutory rights. Any such additional rights are not incorporated into this contract.

8.3 As a consumer, you have statutory rights concerning the return of defective Goods and claims for losses caused by negligence or breaches of our obligations under this contract. These terms and conditions do not affect your statutory rights. For more information on these rights, contact your local Trading Standards office or Citizens' Advice Bureau.

8.4 Subject to our obligations and your rights under the applicable Regulations, we shall not be held liable for any delay or failure to perform our obligations under this contract if such delay or failure results from circumstances beyond our reasonable control.

8.6 CCTV Wise Ltd is not responsible for the content of any external websites linked to our site. These links are provided for convenience only, and we do not endorse or assume any responsibility for the content or use of these external websites.

For any questions or concerns regarding warranties or liability, please contact us at or call +447466143033.

9. Right to Cancel

9.1. You have a 30-day cooling-off period to cancel your order and return the goods at your expense for a full refund.

9.2. Cancellations must be communicated in writing during this period.

9.3. Returned Goods must include original packaging, accessories, and documentation, and be in resalable condition.

10. Communications

10.1. Communication sent via email or electronically will be considered received once accessible by the recipient.

10.2. Retain records of all communications, including proof of delivery where required.

11. General Provisions

11.1. Clauses of these terms are severable; invalid provisions do not affect the enforceability of the remainder.

11.2. Disputes will be governed by the laws of England and Wales, with proceedings occurring within the United Kingdom.

Thank you for choosing CCTV Wise Ltd. If you have any questions regarding these terms, please contact us at +447466143033.